If you are looking to update the firmware on your Recordex SimplciityTouch Gen 2, please follow these instructions.

Things you will need:

• Recordex SimplicityTouch Gen 2 IFP
• Remote for your IFP
• A USB Drive
• The FW you would like to update to (MStarUpgrade.zip)

WARNING!

Do NOT attempt a FW update without advisement from either Recordex or a Technical Representative! Updating the firmware will delete all internal data, and reset all settings back to default!

You will need to submit a support ticket in order to receive the correct FW file: Click Here

If you need help identifying the Generation of your IFP, Click Here

Firmware update instructions

1. Once the correct FW file has been downloaded, unzip it to the root folder of a USB flash drive. Note: The "MstarUpgrade.bin" file cannot be contained within any folder in order for the update to work. USB Drive should also be in FAT32 format.

2. Insert USB thumb drive in front USB port (note: must use port with Android label)

3. Power on the panel and wait for it to boot up to an input screen. Then press the Input button on panel or remote.

4. While the input selection menu is being displayed, use the remote to enter the PIN code for accessing the service menu. The PIN code can be obtained from Recordex Technical Support by opening a support ticket Click Here

5. This will open a secret factory menu. Use arrow buttons on remote to select Upgrade Main, then press OK/Enter on remote, then select Confirm and press OK/Enter on remote again. Panel will apply changes and reboot.

NOTE: It may take up to 5 minutes for the panel to apply FW update. The power light will go from red to blue and blink blue during updates. The panel may reboot more than once. After it is finished updating it will go back to main input source screen

If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here