Updating SimplicityTouch Gen 3 Firmware when the panel will not boot properly
NOTE: Do not attempt the steps listed below unless recommended to do so by Recordex Technical Support.
(Gen 3 Panel = Buttons are located on the left side of the panel)
(Gen 2 Panel = Buttons are located on the right side of the panel)
If one of the following scenarios is the case for the SimplicityTouch, then follow the steps in this article.
1) The panel will not boot and is stuck on the Recordex boot screen with the Recordex logo.
2) The screen is not on, but the blue LED light is on.
3) The LED light is red and pressing the power button has no effect.
Try the following, if one of the above scenarios applies:
1) Hard power cycle the panel using the power rocker switch next to the power cable. This will sometimes reset the panel and fix this issue.
2) If that does not work then the next step is to force a FW update on the panel. Since the panel will not boot up normally the FW update will need to be forced by using the control buttons on the front of the panel. Follow the steps below to update the FW.
Force update of FW
You will need to submit a support ticket in order to receive the correct FW file:
https://recordex.happyfox.com/new Be sure to provide the S/N of the unit!
- Unzip the FW archive and copy the file mstarupgrade.bin to the root of a USB flash drive. (Note: the mstarupgrade.bin file cannot be located in a folder or the process will fail, it must be in the root of the USB drive, i.e. H:\mstarupgrade.bin is okay but H:\FW\Mstarupgrade.bin is not okay). Also, there can be only one mstarupgrade.bin file in the root at one time.
- Insert the USB flash drive you prepared into the side USB 2.0 port located on the left side of the panel. If the USB ports are on the right side of the panel then you have a Gen1/2 unit and these instructions will not work for your panel.
- Make sure the panel is powered off and the rocker switch is flipped to off (0).
- Next, you will need to press the power button on the front of the panel and continue to hold it down. Flip the rocker switch to on (1) while still holding the power button. The power LED will turn blue and after about 5-7 seconds of continuously holding down the power button, the LED will turn red. Release the power button when LED turns red. The LED will then blink blue/red and the FW loading screen will show on screen.
- Leave the panel alone while the FW is loading. Do not power it off. After FW is loaded it will reboot and if the process is successful the panel should complete the boot process. Sometimes the panel may appear stuck during FW update process. If this is the case then leave panel alone for 10 minutes and then power off and on the panel using the power switch next to A/C plug. It will complete FW update process and reboot.
- If the panel completes the boot process then press the Home button on the front of the panel to go to Home screen.
Note: If nothing seemed to happen during step 6 then try repeating step 6 a couple of times.
If this process does not restore the panel then it will need to be replaced.