If you are looking to update the firmware on your Recordex SimplciityTouch Gen 4, please follow these instructions. 

Things you will need:

• Recordex SimplicityTouch Gen 4 IFP
• Remote for your IFP
• A USB Drive
• The FW you would like to update to (MStarUpgrade_848.zip)

WARNING!

Do NOT attempt a FW update without advisement from either Recordex or a Technical Representative! Updating the firmware will delete all internal data, and reset all settings back to default!

You will need to submit a support ticket in order to receive the correct FW file: Click Here

If you need help identifying the Generation of your IFP, Click Here

Firmware update instructions

1. Once the correct FW file has been downloaded, unzip it to the root folder of a USB flash drive. Note: The "mstarupgrade_848.bin" file cannot be contained within any folder in order for the update to work. USB Drive should also be in FAT32 format.
   
2. Insert USB flash drive into the port labeled USB 2.0 on the side of your IFP. See diagram below.
   
3. Power on the panel and wait for it to boot up to the home screen. Then press the Input button on the remote.
    
4. While the input selection menu is being displayed, use the remote to enter the PIN code for accessing the service menu. The PIN code can be obtained from Recordex Technical Support by opening a support ticket Click Here
   
5. Use the remote to select the option Firmware Update. Then Select Upgrade Main.
   
6. Select OK.
   
7. Wait for the panel to re-boot. It will require you to select a language and location on the initial boot.

If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here