Connecting the panel's Android OS to a wired network connection should work without any issues, however, if the panel was configured to connect to a wireless network initially, then the router needs to be reset and set to Gateway mode in order for a wired connection to work properly.  

The SimplicityTouch can be configured to connect directly to your network via the internal router. The internal router supports several features like wired connection (this is preferred and most common way to connect panel). See separate user guide for wired connection instructions.

Wireless connection via Pre-shared Key. Act as wireless access point allowing users to share the panels connection to local network (note, this is typically disabled and not used in commercial environments).

The following instructions are how to connect by wired connection via ethernet cable. Also, included are optional instructions for how to change router login info and save configuration to a file so that settings can be re-loaded from a USB drive.

Connect the panel by Ethernet cable to known good network jack making sure that the panel is connected using the WAN port on the panel.  If the LAN port is used the panel will not connect to their network.

Instructions for SimplicityTouch ST-700 Gen 3 Configure Router for Wired Connection Click Here

Configuring router for wired connection

1. Power on the panel and then press the home button.
   
    
2. Select Settings. The default password is 0 0 0 0. It is recommended that you change the default password.
   
    
3. Select Network. Then select Router Settings.
   
    
4. Login to the router. The default login credentials are.
   
    
5. Select Easy Setup Wizard.
   
    
6. Select Gateway and then Next.
   
    
7. Set WAN Access Type to DHCP Client. Set 5GHz Settings to, Broadcast SSID: Disabled, Mode: Client. Set 2.4GHz Settings to: Broadcast SSID: Disabled, Mode: Client. Then select Finished.
   
    
8. Wait for the router to reboot.
   
    
9. Confirm that the panel has received an IP from your DHCP server.
   
    
10. It is a good idea to change the password of the router to prevent unauthorized access. Follow these steps (17-18) to change the password. Select Advanced Mode from the left menu.
    
     
11. Then select Password from left menu and use form to update the User Name and Password. Then press Apply Changes. Note: Store username and password in a safe location for future recovery in case PW is forgotten.
    
     
12. After configuring router successfully it is a good idea to save the router configuration to a USB drive so that it can be used later to configure subsequent panels that are connecting to the same network.
    
    First, plug in a USB drive into the panel using one of the USB ports labeled with the Hom Screen icon. Login to router and then select Advanced Mode from left menu.
    
     
13. Select SAVE/RELOAD SETTINGS from the left menu.
    
     
14. Press Save and the file will automatically be saved to the USB drive that is plugged into the panel. It will be saved under the Downloads folder on the USB drive.
    
     
15. To load the router configuration from a USB drive simply place the config.dat file that you saved in step 21 on any USB drive and then plug that drive into the other panel(s) to be configured and follow the instructions to follow (steps 22 - 33).
    
    First, plug a USB drive with the config.dat file into the panel using one of the USB ports labeled with the Home Screen icon. Login to router and then select Advanced Mode from the left menu.
    
     
16. Select SAVE/RELOAD SETTINGS from the left menu.
    
     
17. Select Browse.
    
     
18. Select Documents from the chooser menu.
    
     
19. Then select ES File Explorer.
    
     
20. Then tap on the top path (/storage/emulated/0) to go up one level.
    
     
21. Then select /mnt/USB/sda1 (if you have plugged in more than one USB drive you may see /mnt/USB/sdb1 instead).
    
     
22. Select the Download folder.
    
     
23. Then select the config.dat file.
    
     
24. Select Normal Android Way.
    
     
25. Then select Upload.
    
     
26. Wait for panel to reboot and apply the settings from the config.dat file. NOTE: This is a good way to allow install personnel to configure the router without giving them any of the passwords.
    
    They can log in under the default password, then load the config.dat file and it will update the router password, and apply all settings to connect to the network.
    

If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here