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Home > XSight > XSight Automatically Closing | XSightHD.exe has stopped working
XSight Automatically Closing | XSightHD.exe has stopped working print icon

XSight may start randomly closing and displaying a window "XSightHD.exe has stopped working." This will solve many issues with XSight randomly crashing or behaving oddly.

 

Troubleshooting "XSightHD.exe has stopped working." error

  • Ensure you have the latest version of XSight installed - Download
     
  • Close out of XSight and make sure no instances are running.
     
  • For Windows 8 / 10 Users:
     
    1. Navigate to C:\Users\"Username"\AppData\Local\RecordexUSA\XSight HD Viewer. You must remove quotation marks and change "USERNAME" to your username for your computer.
       
    2. It will look like this:

       
    3. Delete the "config2.ini file.

 

  • For Windows 7 Users
     
    1. The config.ini files are stored under the user's Documents folder under "XSightHD" folder.
       
    2. Delete "config.ini" and "config2.ini" (if present).

 

  • After deleting any/all config files, make sure the camera is connected, reopen XSight, and select the Recordex camera.

 

 

If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here

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