In rare cases it may be necessary to update the router’s firmware. In the rare case, you are instructed by support to update the router firmware, these instructions will show step by step guide for doing so.

Before updating the FW you need to place the router FW files (fw.bin and config.dat) onto a USB drive. The files can be requested from Recordex Technical Support. The USB drive should then be plugged into a home screen USB port on the panel.

Here is the latest Router FW download: Latest Router FW download Click Here

Make sure you follow the instructions carefully to ensure the FW update is fully completed.

Here are the instructions for updating the firmware for the SimplicityTouch IFP's Router: Instructions for SimplicityTouch Gen 2 and Gen 3 IFPs Click Here

Gen 2 may look a little different but all the information is the same.

Update Internal Router Firmware

1. Power on the panel and wait for the panel to boot up to an input screen.
   
    
2. Press the Home button on remote or on the keypad on the front of the panel. This will open the on-screen menu display.
   
    
3. Press Settings and then enter the password to access the home screen settings. Note: Default password is 0 0 0 0. It is recommended that you change this password.
   
    
4. Select Network.
   
    
5. Select Router Settings.
   
    
6. Login to router. Default login is: UserName: Admin, Password: [leave blank]. It is recommended that you change the password.
   
    
7. Select Advanced Mode from left menu.
   
    
8. Select UPGRADE FIRMWARE from left menu. Note if that option is not displayed then first make sure that the management tab is selected at the top of the router window.
   
    
9. Select the Browse button. Then Documents from the Chooser menu. Then ES File Explorer from the Open from the menu.
   
    
10. Press the back arrow button on the Choose Path window until you see a screen that looks like the reference image to the left. Then select the /mnt/USB/sda1 path.
    
    If you have more than one USB plugged into panel then you may see sda1 and sdb1. In this case choose the one that contains the router FW that you saved to the USB drive.
    
     
11. Select the folder containing the router FW. Then select the fw.bin file (NOTE: Make sure this is the correct fw for your router. Check with support first). Then select Normal Android Way from the Pickup file as menu.
    
     
12. Confirm that fw.bin is showing in the select file box. Then press Upload.
    
     
13. Wait for the router to apply fw and reboot. DO NOT POWER OFF PANEL AT THIS TIME!
    
     
14. After the router restarts log into the router.
    
     
15. Select Advanced Mode from the left menu.
    
     
16. Then select Save/Reload Settings from left menu.
    
     
17. Select Browse from Load Settings From File.
    
     
18. Press the back arrow button on the Choose Path window until you see a screen that looks like the reference image to the left. Then select the /mnt/USB/sda1 path.
    
    If you have more than one USB plugged into panel then you may see sda1 and sdb1. In this case choose the one that contains the router FW that you saved to the USB drive.
    
     
19. Select the folder containing the router config.dat (saved settings file). Then select the config.dat file. Make sure this is the config.dat for your router. Then select Normal Android Way from the Pickup file as menu.
    
     
20. Confirm that config.dat shows in the Load Settings From File box, then select Update.
    
     
21. Wait for the router to apply settings and reboot.
    
     
22. Log back into the router, select Advanced Mode, then select Save/Reload Settings. Select Reset, then OK.
    
     
23. Wait for the router to reset and reboot. This will set the current firmware and factory settings as the default for the router.
    
     

If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here