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Home > SimplicityCam > SimplicityCam and XSight General Troubleshooting
SimplicityCam and XSight General Troubleshooting
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The SimplicityCam has extremely rugged steel reinforced hinges at the base of the neck and the base of the camera head. These hinges will give you long-lasting flexibility over the life of the camera


We recommend leaving the camera out where you’ll be able to get to it quickly the next time you need it.  Our small footprint and fold-to-store design makes that possible.


We pioneered zoomable annotation in the classroom.  We saw what was needed was the ability to mark up live images and then zoom in with the annotation staying locked to the image.  


This would make the writer’s workshop and other classroom activities more powerful than ever. We call this feature AnnoZoom and it is often cited as the most appreciated feature of our software.


The Camera is Not Recognized by XSight or XPress

(no indication that the camera has been recognized by the computer):


  1. Try plugging the USB cable into a different USB port on your computer.
  2. Try using a different USB cable.

The Camera's Power LED is Not On and Will Not Turn On:

  1. Try plugging the USB cable into a different USB port on your computer.
  2. Try using a different USB cable.

SimplicityCam is Not Showing up as an Option

  1. Go to the bottom left of your computer screen and in the search type "Camera Privacy Settings" and click the first result.
  2. Go to the section that says "Allow apps to access your camera". 
  3. Make sure it is clicked to be "On". 
  4. If XSight is available as an option make sure that is is also clicked to be "On".


No Audio When Recording a Video in XSight:

  • Click the "Options" icon at the bottom of the XSight screen. That is going to bring up the "Options" window and under the tab labeled "Device," you are then going to go to the audio section and make sure that Microphone (Recordex Audio) is selected.




  • For Windows 10 Users: Make sure your volume is turned up on your computer (bottom right of desktop screen). If so right-click on the volume icon and click the "open sound settings" tab. Scroll down to where it says input and make sure it says microphone (Recordex Audio). Then right below that you will see it say test your microphone. When you talk or make any noise it should move, in the bar beside the microphone icon,  when you talk or make any noise.




You are Getting an "Error# -3" Message in XSight:



You are Getting the "MacOS cannot verify" message:



You are getting the "XSightHD.exe" message:



The SimplicityCam's Hinge is Too Loose and the Camera Will Not Stay Open:



If none of these solutions help resolve your issue go ahead and submit a support ticket: Click Here

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